CBPA, CBPP preparation course

The Business Process Management module focuses on the concepts of BPM, such as key definitions, end-to-end processes, customer value, and the nature of cross-functional work. Process types, process components, the BPM life cycle, along with critical skills and success factors are introduced and explored. This section defines BPM and provides the foundation for exploring the core knowledge areas of BPM.

Process analysis involves a systematic review and an in-depth examination of business processes, including the efficiency and effectiveness of business processes. This module explores process analysis purpose, activities to support process decomposition, and analytical frameworks. It covers the roles, scope, business context, rules, and performance metrics that make up process analysis. The focus is on understanding current-state processes with a view to achieving improvements in the future state. A variety of process analysis types, tools, and techniques are included within this knowledge area.

The technology and transformation knowledge area covers enterprise technologies that support organizational business transformation. Enterprise technologies, including BPM, enable business and digital transformation. BPM is a technology-enabled and technology-supported management discipline.
The section includes BPM technologies available to support the planning, design, analysis, operation, and monitoring of business processes. These technologies include the set of application packages, development tools, infrastructure technologies, and data and information stores that provide support to BPM Professionals and workers in BPM-related activities.

Process transformation emphasizes that the BPM life cycle, including business and/or digital transformation, begins with strategy and cascades down to execution. This module also addresses change management associated with these transformations. Process changes are discussed in the context of the BPM life cycle from planning to implementation. Various process improvement, redesign, and reengineering methodologies are explored, along with the tasks associatel with construction, quality control, and the introduction and evaluation of new processes. The topic of organizational change management, including change management best practices for transformation are also addressed.

Enterprise Process Management is driven by the need to maximize the results of business processes consistent with well-defined business strategies and functional goals based on these strategies. Process portfolio management ensures that the process portfolio supports corporate or business-unit strategies and provides a method to manage and evaluate initiatives. The Enterprise Process Management knowledge area identifies tools and methods to assess process management maturity levels, along with required BPM practice areas that can improve a BPM organization state. Several business process frameworks are discussed, along with the notion of process integration — that is, interaction of various processes with each other and with models that tie performance, goals, technologies, people, and controls (both financial and operational) to business strategy and performance objectives. The topics of process architecture and best practices in Enterprise Process Management are explored.