PROCESS MANAGEMENT CONSULTING

Guided by the globally recognized BPM CBOK methodology, our consultants provide tailored advice and strategies to align your processes with strategic goals, ensuring optimal efficiency and sustainable success.

For any organization, a process is an invaluable asset requiring thorough maintenance—comparable to equipment or buildings. Successful entities like Amazon, Apple, Google, Tesla, Toyota and etc. not only craft unique processes but also actively manage them. For the effective management of any organization, we identify three key management objects, the resource distribution between which is the cornerstone in success for changes in operational activities: People, Processes, and Technologies.

Whether you’re a specialist, manager, executive, business owner, or part of an aspiring startup, every organization harbors processes. The strategic management of these processes significantly influences long-term business results, regardless of organizational size.

Despite the proven effectiveness of process management, organizations often grapple with fundamental questions:

How can we create a value chain and identify processes aligning with strategic goals? How do we prioritize them effectively?
How can we develop initiatives to change business processes, ensuring alignment with strategic goals and robust implementation monitoring?
How can we ensure the efficient implementation of process change initiatives, considering organizational culture, regulatory constraints, and existing technology infrastructure?
How do we develop a continuous improvement system to manage process changes across the organization efficiently, especially when resources are limited?

3 major components of BPM strategy

People. Involves individuals contributing to or affected by the process, including employees, managers, and customers. Adopting a strategic approach to integrate diverse roles seamlessly is important for successfull changes in processes.

Process. Encompasses the tasks and workflows constituting the process, leading to a desired outcome. Strategic understanding of distinct business processes and their alignment with overarching objectives is crucial.

Technology. Encompasses software, systems, equipment and tools facilitating the process. This includes a spectrum of applications, automation platforms, or dedicated BPM software for efficient process enablement and changes in processes.

Our approach

1. Defining goals and evaluating strategy:

Facilitation of strategic sessions to define priorities and goals.

Formation of a comprehensive value chain and segmentation of processes.

2. Design changes:

Process modelling “as-is” in BPMN 2.0.
Rigorous analysis of process alignment with strategic goals.
Designing the target state of “to-be” processes, incl. process KPIs.
Initiative developing and prioritization.

3. Implementation planning:

Development of thorough plans for initiative implementation, considering pivotal changes in People, Processes, and Technologies.

4. Execution and Oversight:

Collaborative engagement with personnel, related processes, and technologies for seamless implementation of process changes.
Proactive provision of recommendations for executing process change plans.

5. Performance evaluation:

Thorough evaluation of initiative implementation outcomes.
Comprehensive plan/actual analysis and assessment of the efficiency of process changes.
Establishment a BPM continuous improvement system for operational efficiency.

Key outcomes:

Strategic alignment: business model, value chain, process map and processes segmentation
Detailed processes architecture “as-is” and design “to-be” in appropriate notation (BPMN 2.0, EPC, IDEF0, etc.)
Processes analysis and developed initiatives to improve processes
Initiative prioritisation and developing a detailed plan to implement changes in processes through the prism of people, process and technology
Detailed methodology of implementing business process management and continuous improvement of operational excellence

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Scenarios where BPM is effective:

Product/service launch: streamlining processes is essential for the successful launch of new products or services, ensuring efficiency and optimal performance.
Automation / digitalization / robotization integration: when incorporating automation, digitalization, or robotization into operational activities, precise process management becomes critical for seamless integration.
Mergers and acquisitions: during the complex phase of mergers and acquisitions, thorough process management facilitates the harmonious integration of diverse organizational structures.
Strategic development shifts: among changes in development strategy and goals, strategic process management ensures alignment with overarching business objectives.
Operational efficiency challenges: addressing issues in operational efficiency, such as delineating areas of responsibility, enhancing transparency, and implementing operational monitoring, requires a strategic approach to process management.
Business scaling initiatives: as businesses scale, effective process management becomes instrumental in sustaining growth, optimizing operations, and ensuring scalability.

Navigate these strategic scenarios with our expert process management consultancy, tailored to your organizational needs. Achieve operational excellence and strategic alignment with our proven approach.

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