Process design is a key part of a successful business!

Here are some principles that will help make your processes more efficient:

1. Look through the customer’s eyes: Design processes starting from how the customer interacts with your company. This helps improve the customer experience and increase loyalty.
2. Add value: Every step of the process should add value to the customer. Think about how to make each action as useful as possible for the customer before discussing who will do it and how.
3. Comply with requirements and regulations: Make sure your processes comply with laws and industry standards.
4. Minimize handoffs: The fewer transfers of information and responsibility between people or groups, the less opportunity for errors and delays.
5. Review first, then automate: Make sure your process is optimized and efficient before implementing new technology. Automation does not always solve problems; sometimes the process itself needs to be changed.

In our process management courses, you will not only learn about these principles, but also learn how to apply them in practice, integrating the process approach into the management of your organization.